Your use of this website is governed by the terms and conditions set forth below. By using this website, you agree to comply with and be bound by these terms and conditions. You may not use this website and should exit it now if you do not agree with these terms of conditions. MetroMaids may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms.
We offer flat-rate pricing based on the size of the home, though we reserve the right to adjust the price for fairness if your home is larger or messier than normal. We allow you to adjust our estimate as you see fit, though it may void our guarantee (see below).
We offer a full service guarantee. This includes a free re-clean of the spots that were missed during your initial cleaning. If you are not satisfied with the re-clean you are entitled to a full refund.
This guarantee does not necessarily apply if:
Due to safety concerns, we will not allow our cleaners to move and/or lift heavy items. If you would like us to clean behind large appliances or furniture, please move them prior to our arrival.
We reserve the right to arrive to your home within a 30 minute window of the scheduled cleaning time. For example, if the booking time is 12:00 PM, we may arrive between 11:30 AM and 12:30 PM.
We request that cancellations take place at least 24 hours before the time of the home cleaning appointment.
We require 7 days to resolve any and all issues before you post feedback to non- MetroMaids platforms. This includes, but is not limited to, Google+, Angie's List, and Yelp. We work incredibly hard to take care of our clientele and we appreciate that this respect is mutual.